This Course Information provide the student on the following matters; 1) The learning outcomes of the course 2) The distribution marks and the format of the course assessment. 3) The topics that need to be covered by student - 10 topics 4) The assigned topic for course assessment.

1.1 What is Business Process Management (BPM) 1.2 The Importance of BPM for Business Success 1.3 The Components of BPM

2.1 Introduction 2.2 What is Operations Management? 2.3 What Operations Managers Do 2.4 Organizing to Produce Goods and Services 2.5 Trends and Challenges in Operations Management 2.6 The Productivity Challenge

3.1 Introduction 3.2 Human Resource Strategy for Competitive Advantage 3.3 Labour Planning 3.4 Job Design

4.1 Introduction 4.2 Capacity Strategy 4.3 Bottleneck Analysis and Theory of Constraints 4.4 Capacity Analysis 4.5 Break-even Analysis 4.6 A Systematic Approach to Capacity Decisions

5.1 Introduction 5.2 The Strategic Importance of Location 5.3 Factors Affecting Location Decisions 5.4 Geographic Information Systems 5.5 Methods for Evaluating Location Alternatives

6.1 Introduction 6.2 Process Strategies 6.3 Process Analysis and Design 6.4 Service Process Design 6.5 Production Technologies

7.1 Introduction 7.1 Types of Facilities Layouts 7.2 Types of Service Layout 7.3 Designing Product Layouts: Line Balancing 7.4 Designing Process Layouts: Preventing Bottleneck

8.1 Introduction 8.2 The Supply Chain’s Strategic Importance 8.3 Six Sourcing Strategies 8.4 Supplier Management; Building Supply Base 8.5 Logistics Management 8.6 Distribution Management

9.1 Introduction 9.2 Dependent Demand 9.3 Dependent Inventory Model Requirements 9.4 MRP Structure 9.5 MRP Processing 9.6 MRP Outputs 9.7 MRP II 9.8 ERP

10.1 Introduction 10.2 Building Blocks 10.3 JIT 10.4 Toyota Production System (TPS) 10.5 Lean Operations