In this part consist: • Briefing video • Introductory course information (Table 4) • Link to purchase manual

In this part consist: • Briefing video group assignment • Guideline Assignment • Rubric Assignment

• The nature, purpose and importance of human relations. • Major developments that give new importance to human relations. • The forces influencing behaviour at work. • The development of human relations movements. • Major themes in human relations. • Human relations: benefits to you.

• Communication in a high-tech world. • The communication process. • Communication filters. • How to improve personal communication. • Communications in organizations. • Communicating via technology.

• An introduction to communication styles. • The communication style model. • Versatility: the third dimension.

• The power of self-esteem. • How self-esteem develops. • Self-esteem influences your behaviour. • How to increase your self-esteem.

• The importance of employee attitudes. • How attitudes are formed. • Attitudes valued by employers. • How to change attitudes. • Helping others change their attitudes. • Organizations’ efforts toward improving employees’ attitudes.

• Benefits gained from self-disclosure • A model for self-understanding: the Johari Window • Appropriate self-disclosure • Barriers to self-disclosure in an organization setting.

• A new view of conflict • Finding the root causes of conflicts • Resolving conflict assertively • Learn to negotiate effectively • Conflict resolution process • The role of labour union in conflict resolution

• Stress factor in life • Major causes of stress • Stress management theories • Coping with psychological disorders