This course planner is about the details of the course including the assessments that will be given to the students.

CLO 1 : Explain human relations including diversity, attitudes, self-esteem and interpersonal skills to promote career success. (C2) Students will learn about : The nature, purpose and importance of human relations. • Major developments that give new importance to human relations. • The forces influencing behaviour at work. • The development of human relations movements. • Major themes in human relations. • Human relations: benefits to you.

CLO 1 : Explain human relations including diversity, attitudes, self-esteem and interpersonal skills to promote career success. (C2) CLO 3 : Demonstrate individual and group communication, listening and decision making skills. (C3, A3, P5) Students will learn about : • Communication in a high-tech world. • The communication process. • Communication filters. • How to improve personal communication. • Communications in organizations. • Communicating via technology.

CLO 1 : Explain human relations including diversity, attitudes, self-esteem and interpersonal skills to promote career success. (C2) CLO 3 : Demonstrate individual and group communication, listening and decision making skills. (C3, A3, P5) Students will learn about : • An introduction to communication styles. • The communication style model. • Versatility: the third dimension.

CLO 1 : Explain human relations including diversity, attitudes, self-esteem and interpersonal skills to promote career success. (C2) CLO 3 : Demonstrate individual and group communication, listening and decision making skills. (C3, A3, P5) Students will learn about : • The power of self-esteem. • How self-esteem develops. • Self-esteem influences your behavior. • How to increase your self-esteem.

CLO 1: Explain human relations including diversity, attitudes, self-esteem and interpersonal skills to promote career success. (C2) Students will learn about : • The importance of employee attitudes. • How attitudes are formed. • Attitudes valued by employers. • How to change attitudes. • Helping others change their attitudes. • Organizations’ efforts toward improving employees’ attitudes.

CLO 1 : Explain human relations including diversity, attitudes, self-esteem and interpersonal skills to promote career success. (C2) CLO 3 : Demonstrate individual and group communication, listening and decision making skills. (C3, A3, P5) Students will learn about: • Introduction to self-disclosure • Benefits gained from self-disclosure • A model for self-understanding: the Johari Window • Appropriate self-disclosure • Barriers to self-disclosure in an organization setting.

CLO 2 : Explain the causes and effects of stress in the workplace. (C2) CLO 3 : Demonstrate individual and group communication, listening and decision making skills. (C3, A3, P5) Students will learn about: • A new view of conflict • Finding the root causes of conflicts • Resolving conflict assertively • Learn to negotiate effectively • Conflict resolution process • The role of labour union in conflict resolution

CLO 2 : Explain the causes and effects of stress in the workplace. (C2) Students will learn about: • Stress factor in life • Major causes of stress • Stress management theories • Coping with psychological disorders